1. Eligibility for Refunds

We strive to ensure customer satisfaction with our services. If you are not satisfied, you may request a refund under the conditions outlined below.

2. Refund Conditions

You may be eligible for a refund if:

• You have been charged incorrectly.
• The service did not perform as advertised due to a technical issue.
• You request a refund within 7 days of the purchase date.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after purchase.
• Failure to use the service as intended.
• Requests made beyond the 7-day refund period.

4. Refund Process

To request a refund, please contact our support team with the following details:

• Your purchase details (order ID, transaction receipt).
• A brief explanation of the issue.

Refund requests will be processed within 5-10 business days after approval within our support team. Approved refunds will be credited back to your original payment method.

5. Contact Us

If you have any questions about this Refund Policy, please contact us at info@deepwork.id